While we’ve ramped up safe installations massively over the past few months, lockdowns have left us with a large backlog of people keen to go smart, which means we can’t always get you a smart meter on day 1, but we’ll do our best to get you booked in quickly. Things like pandemic restrictions, the number of engineers available and demand for installs in your area can all impact availability. Getting a smart meter booking can take more or less time depending on a few important factors, so we can’t always guarantee a speedy appointment. If it’s been more than three weeks since you switched, or since your smart meter was installed, and your smart meter still isn’t connected, let us know. Depending on the issue, it can take a while to get things back on track – but our smart meter experts work tirelessly to ensure smooth connections to our customers’ meters, and our octobot runs regular health checks too. If any of these stages fail, your connection can hit a speed bump. It’s a highly complex process: there are actually 34 different connection stages for your electricity meter alone (if you want the nitty gritty, smart meter whizz Joe’s blogged about it here). It takes a while because there are lots of important steps we need to take to link a meter to our systems through the national network and different industry data processors.
In some rare cases, we might need even longer. It usually takes around two weeks for us to connect to a smart meter after you’ve fully switched to Octopus, or we’ve installed your smart meter.
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